Fleet Experience Senior Coordinator
Bosta
Cairo Governorate, Egypt
Posted on Apr 23, 2026
About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
Job code:New 2026OPER-134
Job Responsibilities:
- Coordinate and send communications to couriers (SMS / in-app)
- Act as a focal point between couriers, operations, and internal teams
- Identify recurring issues and contribute to improvement ideas
- Follow up on reported issues and support driving their closure
- Support in running courier surveys (NPS / feedback collection)
- Analyze results and highlight key insights in a simple, structured way
- Organize focus groups and engagement activities
- Assist in preparing reports on courier feedback and experience trends
Job Qualifications:
- 0–2 years of experience (Operations / Logistics / Customer Support is a plus)
- Strong communication skills
- Organized with strong follow-up skills
- Basic to intermediate Excel skills
- Problem-solving mindset and ability to handle operational challenges
- Ability to multitask and work in a fast-paced environment
Growth & Exposure:
- Opportunity to work closely with operations and cross-functional teams
- Exposure to experience management, process improvements, and working with data (surveys, feedback, simple reporting)
- Gradual ownership of initiatives based on performance