Handle and follow up on all Freshdesk tickets related to the hub.

Coordinate with CS, AMs, and Operations to resolve client and order issues.

Track liability and ensure all cases are closed within SLA.

Monitor Aging orders and escalate delays when needed.

Act as the main communication point between internal teams and clients.

Prepare short, clear reports on returns, open tickets, and key issues.

Assist in coordinating the logistics for special handling items (e.g., hazardous materials, high-value goods).

Ensure all required documentation for returns (e.g., proof of delivery, inspection reports) is accurately filed and shared with the appropriate stakeholders.

Bachelor’s degree in Business, Logistics, or related field.

1 to 3 years of experience in communication, logistics, and customer service.

Strong coordination, problem-solving, and communication skills.

Proficiency in CRM/ticketing systems (e.g., Freshdesk).

Good English and fluent Arabic (verbal and written).

Ability to handle pressure and multitask effectively.