Job responsibilities:

• Order & Process Auditing:
• Conduct random audits on packed orders to verify compliance with picking and packing SOPs.
• Select random orders at merchant level for full end-to-end audit (pick → pack → staging → transfer).
• Ensure correct items, quantities, packaging materials, and labeling standards are applied.
CCTV & Traceability Review:
• Review CCTV footage to trace audited orders across the fulfillment process.
• Verify that quality, handling, and safety guidelines were followed at each step.
• Identify deviations, errors, or non-compliance with SOPs.
Exception & Delay Investigation:
• Investigate delayed orders to determine root cause.
• Recommend order cancellation in cases of confirmed loss, damage, or irrecoverable exceptions, following approval workflows.
• Document findings and escalation clearly.
Quality Assurance & Compliance:
• Ensure all operational guidelines and quality standards are met.
• Identify recurring issues, weak controls, or process gaps.
• Support continuous improvement by recommending corrective and preventive actions.
Reporting & Documentation:
• Document audit findings, evidence, and outcomes.
• Maintain daily audit logs and quality reports.
• Share insights on error trends, merchant-specific issues, or operational risks.
Cross-Functional Coordination:
• Coordinate with Outbound, Inbound, Inventory, Account Management, and Operations teams to close audit findings.
• Support training and awareness by sharing audit learnings with operations teams.

• 1–3 years of experience in warehouse operations, quality, audit, or compliance roles.
• Experience reviewing CCTV or operational logs is a plus.
• High attention to detail and investigative mindset.
• Skills & Competencies:
• Strong observation and analytical skills
• Ability to follow SOPs strictly
• Clear documentation and reporting skills
• Integrity and objectivity
• Ability to work independently and consistently
• Basic system literacy (WMS, order systems, CCTV tools)