First Mile Hub Supervisor - Box ( Giza )
Bosta
People & HR, Operations
Giza Governorate, Egypt
Posted on Jan 17, 2026
About bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
About The Role :
The sorting facility supervisor is responsible for supervising daily sorting operations and ensuring all parcels are received, processed and dispatched correctly and on schedule. The role involves coordinating with team leaders and team staff, maintaining workflow efficiency and supporting the sorting facility manager in achieving operational targets.
Job Code :
Non-Budgeted-2025BOXB-187
Responsibilities :
- Supervise daily first-mile hub operations, ensuring timely assignment of pickups to couriers.
- Coordinate with business clients to schedule pickups and resolve operational issues.
- Monitor and follow up with couriers to ensure parcels are collected and delivered to the hub on time.
- Ensure accurate scanning, labeling, and documentation of parcels for visibility and traceability.
- Lead,coach, and support a team of hub agents and loaders to meet daily operational targets.
- Track KPIs such as pickup completion, parcel intake accuracy, and SLA adherence.
- Handle operational issues and escalations, ensuring quick resolution and minimal disruption.
- Prepare operational reports and provide recommendations to management for improvement.
Qualifications :
- Minimum 3 years of experience in logistics, courier, or first-mile hub operations.
- Strong knowledge of parcel handling, pickup assignment, and hub procedures.
- Excellent communication and coordination skills with clients and courier teams.
- Ability to lead, train, and motivate a team to achieve operational targets.