Process Improvement Lead
Bosta
Cairo Governorate, Egypt
Posted on Dec 11, 2025
About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
About the Role:
The Process Improvement Lead supports the execution of operational improvement programs across Bosta’s network. This role focuses on on-ground implementation of SOP changes, training delivery, pilot execution, compliance validation, and continuous improvement support within hubs and facilities.
The Specialist plays a critical role in ensuring that designed improvements are successfully adopted on the ground and embedded into daily operational routines.
Job Code:
2026FULF-061
Job Responsibilities
- Execute pilots, process rollouts, and SOP implementations across hubs and facilities.
- Provide on-site support during major process changes, new launches, or performance recovery initiatives.
- Train supervisors and frontline teams on new workflows, systems, and standards.
- Monitor adherence to SOPs and escalate operational risks or adoption gaps to the Lead.
- Conduct time studies, operational observations, and data collection to support diagnostics and solution design.
- Support automation rollouts by validating operational usability and training frontline users.
- Partner with the Quality team to reinforce compliance audits, process certifications, and continuous coaching.
- Collect feedback from field teams and contribute to process refinement and documentation updates.
- Assist in the preparation of operational reports, SOP materials, training guides, and rollout playbooks.
- Participate in improvement workshops and Kaizen events.
Job Qualifications
- Bachelor’s degree in Engineering, Operations, Business, or a related field.
- 2–3 years of experience in logistics operations, hub management, continuous improvement, or operations coordination roles.
- Strong on-ground operational exposure with the ability to work inside facilities and field environments.
- Solid problem-solving skills and willingness to engage directly with frontline teams to drive change.
- Good data handling and reporting capabilities (Excel, basic BI tools).
- Strong communication skills and ability to train operational teams clearly and effectively.
- Agile mindset with openness to mobility across sites and cities as required.
- High ownership, attention to detail, and comfort operating in fast-paced, hands-on environments.