QC Supervisor-Ops
Bosta
People & HR, Operations
Cairo Governorate, Egypt
Posted on Oct 21, 2025
About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
About The Role:
The Quality Supervisor will be responsible for overseeing key performance indicators (KPIs) across the operations cycle, ensuring process compliance, and driving continuous improvement. This role requires a detail-oriented professional with strong analytical and stakeholder management skills, capable of identifying root causes of issues and implementing corrective action plans.
Job Code: 2025OPER-154
Job Responsibilities:
- Own and manage specific KPIs end-to-end, ensuring performance meets targets.
- Monitor daily/weekly performance trends, highlight risks, and drive improvement actions.
- Conduct root cause analysis on recurring issues and define corrective and preventive actions.
- Prepare and present performance reports to management and stakeholders.
- Collaborate closely with cross-functional teams to address quality gaps and ensure smooth workflows.
- Support training initiatives to improve compliance and awareness among operational teams.
Job Qualifications:
- Bachelor’s degree in Business Administration, Operations, Supply Chain, or related field.
- 3–5 years of experience in Quality Assurance/Control, preferably in logistics, shipping, or operations.
- Strong analytical skills with experience in data-driven decision making.
- Excellent problem-solving skills with the ability to identify and resolve issues effectively.
- Strong stakeholder management and communication skills.
- Proficiency in MS Office (Excel, PowerPoint, Word); knowledge of data visualization tools is a plus.
- Willingness to travel for hub visits and audits.