Experience Lead
Bosta
Cairo Governorate, Egypt
Posted on Oct 3, 2025
About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt . Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
Key Responsibilities:
- Develop a thorough understanding of the company’s services.
- Put together dashboards to monitor performance across the region and to flag potential issues before they become problems.
- Develop and execute analytical tools to measure operational excellence and be expected to concisely explain - both what the numbers are saying and what we should be doing- to senior leadership.
- Develop and share best practices to scale operations of cities.
- Document finalized initiatives into standardized operating procedures expeditiously.
- Track our shipping queue and make sure all the SLAs are aligned.
- Conduct on-site audits for our Hubs to make sure all the safety procedures are aligned.
- Drive the day-to-day activities to ensure the accuracy, governance, and maintenance of SOPs.
- Support the communication and training of SOPs to operational teams.
- Review regulatory, SOP, and other process documents for clarity and consistency.
- Identify and manage a list of issues from inception to resolution.
- Lead and work with cross-functional teams for complaint investigation, root cause analysis, identification, and implementation of corrective/preventative actions.
Qualifications:
- Bachelor’s degree in Business, Operations, Engineering, or related field.
- 1–3 years of experience in operations, logistics, or process management.
- Strong analytical and problem-solving skills; proficient in Excel/BI tools.
- Excellent communication skills to present insights to leadership.
- Ability to lead cross-functional initiatives and drive process improvements.
- Knowledge of compliance, audits, and safety standards is a plus.