Fleet Quality Manager
Bosta
Quality Assurance
Cairo Governorate, Egypt
Posted on May 8, 2025
About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
About the Role:
As the Fleet Quality Manager, you will collaborate with managers and stakeholders to enhance how Bosta applies its houserules. This role requires a strategic thinker, effective communicator, and proactive problem solver who collaborates cross-functionally to develop and execute initiatives that elevate Stars quality and performance.
What you'll do:
- Develop Bosta houserules and look into how they’re being applied
- Develop a strategy to tackle fake attempts that a Star would do
- Analyze Stars behaviours and reactions and develop the correct tools and methodologies for elevating the overall fleet quality
- You’ll manage a big team of coordinators who work on these rules on daily basis
- Collaborate with cross-functional teams to identify and streamline stars’ touchpoints, ensuring efficient policies. Utilize star insights to drive product and service enhancements
- Be an advocate and voice for the star within the organization
- Build and manage relationships with stars
- Provide high-level analysis and reporting
- Report and analyze project results, taking corrective actions when needed
Requirements:
- Bachelor's degree in a relevant field
- 5+ years of experience of relevant work experience
- Strong analytical skills
- Ability to thrive in a fast-paced, dynamic environment
- Ability to handle multiple tasks
- Strategic thinking
- Team player
- Excellent communication skills
- Identify data discrepancies and issues
- Able to swiftly escalate identified concerns to the relevant teams and channels