ANDO is building Africa's most loved delivery-first food company. We operate multiple restaurant brands across our cloud kitchens and partner locations, combining technology, operations excellence, and hospitality to create exceptional customer experiences.

We're looking for a highly driven Senior Operations Associate to take ownership of our Sea Point location. This role is ideal for someone who thrives in fast-paced environments, loves solving operational challenges, and wants to grow into a leadership position as we scale across Africa.

About the Role

As the Senior Operations Associate, you will be responsible for the end-to-end operations of our Sea Point location. You will own key operational metrics including customer experience, food quality, delivery performance, team management, inventory control, and financial performance.

You will work closely with the Operations, Culinary, and Leadership teams to ensure the location consistently delivers exceptional guest experiences while meeting business objectives.

Key Responsiblities

• Own the day-to-day operations of the Sea Point location.
• Drive operational excellence across food quality, packaging, hygiene, and service standards.
• Monitor and improve key metrics including preparation time, order accuracy, customer ratings, and delivery performance.
• Identify operational bottlenecks and proactively implement solutions.
• Lead and supervise kitchen and front-of-house teams.
• Manage staff scheduling, attendance, and shift planning.
• Conduct regular performance reviews and provide coaching where required.
• Foster a culture of accountability, ownership, and continuous improvement.
• Support recruitment, onboarding, and training initiatives.
• Ensure all customer complaints are addressed promptly and effectively.
• Maintain consistently high customer ratings across delivery platforms.
• Work closely with customer support teams to resolve operational issues.
• Champion guest excellence across every customer touchpoint.
• Monitor inventory levels and minimise wastage.
• Conduct regular stock counts and implement inventory controls.
• Ensure food costs are maintained within targets.
• Manage supplier relationships and coordinate procurement requirements.
• Maintain strong cost discipline across operations.
• Track daily, weekly, and monthly performance metrics.
• Prepare operational reports and share key insights with management.
• Drive initiatives to improve productivity, profitability, and operational efficiency.
• Ensure locations consistently achieve company targets across operational KPIs.

Requirements

• 3+ years of experience in restaurant, hospitality, retail, or food operations management.
• Strong leadership and people management skills.
• Highly organised with exceptional attention to detail.
• Excellent problem-solving and decision-making abilities.
• Strong analytical skills with the ability to interpret operational data and drive improvements.
• Comfortable working in fast-paced and dynamic environments.
• Proficiency in Microsoft Excel and Google Workspace.
• Excellent verbal and written communication skills.
• Willingness to work weekends and public holidays when required.

We're looking for someone who

• Takes complete ownership of outcomes rather than simply executing tasks.
• Is proactive and continuously looks for opportunities to improve operations.
• Can lead teams with empathy while maintaining high performance standards.
• Thrives under pressure and remains calm when solving complex operational challenges.
• Is passionate about hospitality and delivering exceptional customer experiences.
• Wants to build and grow with an ambitious African startup.

To Apply

Please send your CV and a brief note on why you'd be a great fit for the role to nadia.khan@andofoods.co. We value ownership, curiosity, and people who are excited to build things from the ground up.