Who we are:

Tushop is a dynamic organization comprising a team of highly motivated individuals driven by the desire to create substantial value for Kenyans and Africans. We are driven by the desire to lower the cost of living, together. We currently do this by leveraging our platform that builds direct relationships between consumers and suppliers, benefiting all parties.

Tushop finds itself in a pivotal stage of growth, fortified by the support of eminent investors who recognize the significance of our work. Every moment spent in our organization holds the promise of contributing to a world where access to affordable and convenient food is possible.

Tushop nurtures an environment where our employees are given the freedom to pursue personal growth and professional development. We strive to create a space where individuals can immerse themselves in their passions, acquire knowledge in their desired areas, actualize their innovative ideas, and evolve into the best versions of themselves, all while receiving competitive compensation for achieving Tushop's purpose.

Your role:

Reports to: Logistics Manager

As Senior Logistics Associate, you'll play a key role in keeping Tushop's logistics operation running smoothly—from warehouse operations to last-mile delivery. You'll lead day-to-day execution, improve processes, and work closely with cross-functional teams to ensure customers receive a reliable experience every time.

Key Responsibilities:

• Maintain operations trackers for managing float, inventory, and logistics fleet data.
• Oversee day-to-day warehouse operations, ensuring accurate receiving, storage, picking, and dispatch of both first-party and third-party products.
• Manage inventory levels and accuracy, working with the tech and ops teams to ensure real-time stock visibility and minimal stockouts or overstock.
• Coordinate and oversee regular, quarterly and annually cycle counts of assigned inventory segments to verify accuracy and identify and address discrepancies.
• Coordinate with procurement and brand partners to schedule timely inbound deliveries and optimize warehouse space utilization.
• Implement and monitor standard operating procedures (SOPs) for warehouse staff and riders to maintain efficiency, safety, and order accuracy.
• Manage last-mile delivery scheduling and routing, ensuring cost-efficient and on-time deliveries
• Track delivery success rates and handle exceptions proactively, including customer complaints, failed deliveries, and rider performance issues.
• Monitor key logistics KPIs (e.g., delivery turnaround time, fulfillment accuracy, inventory shrinkage) and report insights to leadership.
• Support planning and execution of scale-ups for new hubs, high-demand periods, or geographic expansions.
• Train, coach, and supervise logistics staff fostering a performance-driven and accountable team culture.
• Work with product & tech team to improve current systems to aid in processing and delivering first-party and third-party orders
• Working with relevant stakeholders to offer interdepartmental support.

The profile we're likely to hire:

• Degree in Supply Chain, Logistics, Business Administration or any related field from a recognized institution.
• 5 years proven experience in logistics, warehouse operations, and/or supply chain management with a minimum of 2 years in a leadership or supervisory role.
• Strong analytical and problem-solving skills, especially in conducting audits and identifying underlying issues.
• Advanced proficiency in Microsoft Excel or Google Sheets with strong experience with functions such as QUERY, VLOOKUP/XLOOKUP, INDEX-MATCH, pivot tables, and data analysis
• Ability to handle large datasets, build reports, and automate workflows to drive continuous improvement.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence others, and to be a joy to work with.
• A great planner who is highly organized and detail-oriented.
• Exceptional leadership and team management capabilities.
• Ability to manage new ideas, creative solutions, and change in priorities
• High level of organization and attention to detail
• An individual who exemplifies integrity and honesty
• Flexible and adaptable to changing priorities and business needs.
• Previous experience at a startup is a plus

Why Tushop?

If you've ever been curious to see the initial days of a company and be part of that story, then this is your chance. Since we are at an early stage, you will be able to see and feel the direct impact of your work. You will have ownership of your tasks and you will not be micromanaged. You will make things happen. Lastly, you will work with a fun, fast-moving, customer-centric, reliable, and supportive team.

Why not Tushop?

• We experiment a lot. If you like dotting all your is and crossing all your ts before making a move, then you might not enjoy working with us.
• We are low-ego individuals. If you need praise, need to always be right, or need someone else to fail to feel self-worth, this role is not for you.
• We believe that fieldwork makes the dreamwork. We dont hide behind laptops every day; we instead thrive by engaging with customers, suppliers, partners, and teammates on the phone and in the streets. (We find it invigorating - and hope youd find it that way too!)

If this sounds like a place where you are looking to work, then come join us. If not, then please share this JD with someone who might be a great fit (and become our customer!)