Our mission

Mo is about empowering Africans with high-quality, premium phones that won’t break the bank. We believe that quality mobile phones help create opportunities and prosperity, and the way to get them into the hands of all Africans is through circular models. Our devices are sourced and refurbished internationally and are high-quality, affordable and have a positive sustainability impact. We offer them to consumers in attractive instalment plans so they really are ‘the smart choice’.

What we do

At the heart, we are a technology marketplace that offers trust and transparency so that our users can opt for renewed products with confidence and ease. Our integrated financing solutions make them accessible for any budget. A solid in-house warranty backs every device we sell. We work with the world’s best refurbishing companies to offer our products in Kenya and soon across all of Africa, and we have local operations out of Nairobi - supported by a globally distributed technology team.

The Position

Title: Telesales Representative
Level: Associate (Quota-carrying, performance-driven role)

Reporting to: Telesales Manager

Location: Nairobi, Kenya

Tenure: Temporary for 6 months

Description

As a Telesales Representative, you will own the full telesales cycle - from first contact to closed sale. This is a quota-carrying role with clear targets and conversions, revenue and quality. You are expected to engage leads confidently, overcome objections, close sales efficiently and ensure high-quality submissions that convert to successful deliveries.

This role is for individuals who thrive in a fast-paced, performance-driven environment, are comfortable being measured, and are motivated by results.

Key Responsibilities

• Sales and Conversion

  • Own end-to-end telesales process - lead contact, to qualification to objection handling to close

  • Convert inbound and outbound leads into completed sales consistently

  • Meet and exceed defined monthly sales and conversion targets

  • Apply structured sales scripts while adapting to the customers' needs and buying signals

  • Demonstrate strong closing instincts while maintaining ethical standards

• Customer and Product Education

  • Clearly explain device quality grades, warranties, pricing and instalment plans.

  • Educate customers on financing requirements and manage expectations upfront to reduce fallout

  • Balance customer experience with commercial outcomes to close deals effectively

• Pipeline and CRM discipline

  • Accurately capture and update customer data in the CRM in real time within the set SLAs.

  • Actively manage your pipeline, ensuring timely follow-ups and deal progression

  • Maintain clean credit-ready submissions to support approval and delivery success.

• Cross functional execution

  • Works closely with credit, logistics and CX teams to ensure smooth processing and delivery.

  • Proactively flag risks, delays or quality issues that may affect conversions or customer satisfaction.

  • Handle escalations professionally and escalate appropriately when required.

• Performance and Continuous Improvement

  • Track personal performance against targets

  • Identify patterns in objections, lead quality and drop offs and suggest improvements

  • Refine sales techniques based on feedback, data and outcomes.

Qualifications:

• At least 1 year of experience in telesales or customer service roles.

• Experience in the mobile device or technology sector is an added advantage.

• Strong communication and interpersonal skills.

• Proficiency in sales techniques and closing strategies.

• Familiarity with CRM tools for managing leads and tracking conversions.

• Ability to handle objections and rejections while maintaining a positive attitude.

Characteristics:

• High attention to detail and accuracy in customer data entry.

• Self-motivated and results-driven.

• Strong problem-solving abilities.

• Team player with a collaborative mindset.

• Ability to work in a fast-paced, dynamic environment.

• Able to handle complications and challenges with ease

• Excitement to get your ‘hands dirty’

• Sense of urgency and ownership

How we work at MoPhones

• We excel at collaboration, always placing company success over personal glory

• We disagree, then commit. We understand the value of productive conflict.

• We don’t make excuses, and welcome regular honest feedback as key to growth

• We understand that achieving great things involves taking smart risks

• We believe that making mistakes is OK.

• We think ambitiously, and have a bias towards action

• We prioritise ruthlessly and celebrate ‘no’