Shop Associate
MoPhones
Our mission
Mo is about empowering Africans with high quality, premium phones that won’t break the bank. We believe that quality mobile phones help create opportunity and prosperity and the way to get them in the hands of all Africans is through circular models. Our devices are sourced and refurbished internationally and are high-quality, affordable and have a positive sustainability impact. We offer them to consumers in attractive installment plans so they really are ‘the smart choice’.
What we do
At the heart we are a technology marketplace that offers trust and transparency so that our users can opt for renewed products with confidence and ease. Our integrated financing solutions make them accessible for any budget. Every device we sell is backed by a solid in-house warranty. We work with the world’s best refurbishing companies to offer our products in Kenya and soon across all of Africa and we have local operations out of Nairobi - supported by a globally distributed technology team.
The Position
Title: Shop Associate
Seniority: Associate
Reporting to: MoPhones Sales Director
Location: Nairobi, Kenya
Description
We’re looking for a reliable and customer-focused Shop Associate to join our team at the MoShop in CBD. As the first point of contact for walk-in customers, you’ll be responsible for guiding new buyers, processing in-store and agent-referred sales, verifying customer legitimacy, and ensuring smooth daily operations at the shop.
Key Responsibilities
Welcome and assist walk-in customers with inquiries and product information
Process both walk-in purchases and sales submitted by field agents
Verify documents and screen applicants to prevent fraud and ensure credit compliance
Maintain a clean, organized, and inviting shop environment at all times
Track and report any operational or customer issues proactively
Suggest and support improvements to shop workflows and customer experience
Work cooperatively with teammates on a shift-based schedule
Requirements
1+ year experience in a retail, telco, fintech, or customer-facing role
Strong communication and interpersonal skills
High integrity and attention to detail when handling sales and verifying identities
Comfortable using basic tech tools (spreadsheets, mobile apps)
Passion for delivering great customer service
Fluency in English and Kiswahili
Experience working in a fast-paced or startup environment is a plus
Characteristics
- Outcome driven with action bias
Willing to go all out to support your team
Able to handle complications and challenges with ease
- Excitement to get your 'hands dirty'
Sense of urgency and ownership
What we offer
- Competitive base salary
- Growth opportunities in a mission-driven startup
- Training on sales, fraud detection, and customer experience
- A vibrant, supportive, and energetic team culture
How we work at MoPhones
- We excel at collaboration, always placing company success over personal glory
- We disagree, then commit. We understand the value of productive conflict.
- We don’t make excuses, and welcome regular honest feedback as key to growth
- We understand that achieving great things involves taking smart risks
- We believe that making mistakes is OK.
- We think ambitiously, and have a bias towards action
- We prioritize ruthlessly and celebrate ‘no’
Interested? Let us know at team@mophones.co or dobat@mophones.co