Role Objectives:

The IT Help Desk Specialist is responsible for providing first-line technical support and maintaining IT infrastructure across Breadfast’s offices and branches. The role supports employees by troubleshooting hardware, software, network, and device-related issues, ensuring timely resolution of support requests, smooth system operations, and reliable IT service delivery.

Roles & Responsibilities:

• IT Department Assets management.
• Solving network problems and device issues in our main office and branches.
• Installing internet networking in our new branches
• Providing support in person, over the phone, or via remote access.
• Diagnosing issues with computer software, peripherals, and hardware.
• Running software diagnostic tools and physically inspecting hardware systems.
• Talking to employees through basic problem-solving processes.
• Providing basic computer training.
• Installing and upgrading hardware and software systems.
• Writing training manuals.
• Following up with employees regarding the previously solved issues.
• Completing support tickets.

REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS

• 0-2 years working as a Help Desk.
• Basic knowledge of networking and Firewalls.
• Advanced knowledge of computer hardware systems, including Motherboards, memory modules, and processors.
• Knowledge of computer software systems, including operating systems, office applications, and basic software skills
• Excellent analytical and diagnostic skills.
• Advanced knowledge of help desk software and remote-access systems.
• Ability to troubleshoot complex hardware and software issues.
• High-level communication skills.
• Patience and understanding.