Role Objectives:

The IT Specialist II is responsible for managing and resolving complex technical issues that arise beyond the scope of the IT HelpDesk and junior IT staff.

Roles & Responsibilities:

• Handle more complex technical issues escalated from IT HelpDesk and IT Specialists.
• Design and implement improvements and updates.
• Troubleshoot and resolve advanced hardware, network, and software problems.
• Manage and configure servers, firewalls, and other network infrastructure.
• Oversee system security and data protection policies and procedures.
• Provide support for virtualization technologies (e.g., VMware, Hyper-V).
• Administer cloud-based services and platforms (Google, AWS, Azure).
• Conduct network performance monitoring and identify optimization opportunities.
• Assist in the planning and implementation of large IT projects.
• Mentor junior IT staff and help them resolve complex technical issues.

Required Education, Knowledge, And Skills:

• Minimum of 2 years of experience in IT or a related field, with proven expertise in advanced technical troubleshooting.
• Strong knowledge of server management, networking principles, and security protocols.
• Proficiency in virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., Google Cloud, AWS, Azure).
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills, with a commitment to providing exceptional support.
• Relevant certifications (e.g., CompTIA Network+, Security+, or similar) are highly desirable.