Role Objectives

Our Barista’s objective is to deliver exceptional customer service and high-quality coffee, adhering to daily SOPs and brand standards. Minimize waste, maintain product freshness, and support initiatives to boost sales, customer loyalty, and operational success.

Roles & Responsibilities:

• Adhere and act on to the day-to-day activities, checklists and SOPs

• Impress our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular

• Work within a world-class coffee program using the best coffee equipment and product in the industry to prepare quality coffee

• Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality

• Adhere to systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with store standards

• full knowledge and adherence to all product, service and brand training playbooks

• Participates in all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal customer base.

REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS

• 1-2 Years of experience as a Barista.

• Familiarity with brewing equipment and coffee preparation techniques.

• Knowledge of food safety and sanitation standards.

• Strong communication and interpersonal skills to engage customers effectively.

• Ability to work in a fast-paced environment and handle multiple tasks.

• Flexibility to work various shifts, including weekends and holidays.

• Basic math skills for handling transactions and inventory.

• Enthusiasm for coffee and creating memorable customer experiences.

• Team player with a proactive and positive attitude.

• High attention to detail and commitment to maintaining product and service quality.

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