Role Objectives

Dark Store Manager is an intense, fast paced, day-to-day, hands-on role, handling the dark stores, which are the key cornerstones. This dynamic role is heavily invested in operations.

Roles & Responsibilities:

• Oversee inventory management, order picking, packing, and delivery processes within the FP.

• Foster a culture of accountability, teamwork, and continuous improvement.

• Conduct regular performance reviews and provide constructive feedback to team members.

• Provide clear direction and general guidance to the FP staff in the implementation of procedures and ensure that these are translated and enforced into action to meet operational goals.

• Collaborate with cross-functional teams to improve fulfillment efficiency and accuracy.

• Liaise with Logistics coordinators to ensure on-time and accurate deliveries.

• Provide updates on Fulfillment Point (FP) performance to District Managers.

• Assist in growing our customer base by providing excellent service.

REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field

• Knowledge of warehouse software packages and MS Office proficiency.

• Familiarity with technology solutions in logistics and supply chain management

• Proven experience in fulfillment center management and last mile delivery operations.

• Strong problem-solving skills.

• Excellent leadership and communication skills.

• Ability to thrive in a fast-paced and dynamic work environment.

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