Role Overview:

Onboarding Lead to oversee the full onboarding function and ensure every restaurant partner enjoys a seamless and delightful start on our platform. You will manage the onboarding team, design and optimize onboarding processes, and partner cross-functionally with Commercial, Operations, and Tech teams to scale onboarding efficiency and partner satisfaction..

Responsibilities

• Lead, coach, and develop the onboarding team to deliver consistent, high-quality partner experiences.

• Oversee all onboarding workflows and allocate projects based on complexity and priority.

• Build and refine onboarding frameworks, SLAs, and quality benchmarks to drive scalability and operational excellence.

• Collaborate with cross-functional teams (Partner Management, Operations, Tech) to remove bottlenecks and improve the partner go-live experience.

• Track and report onboarding performance metrics (time-to-live, partner satisfaction, success rate) and identify improvement opportunities.

• Own onboarding tools, templates, and training materials to ensure process standardization.

• Handle escalations and ensure critical partners receive white-glove treatment.

• Continuously assess and enhance the onboarding journey to improve speed, accuracy, and partner delighRequirements

• 5+ years of experience in onboarding, partner operations, customer success, or project management, ideally within food tech, SaaS, or delivery ecosystems.

• 2+ years of people management or team leadership experience.

• Strong stakeholder management and cross-functional communication skills.

• Excellent analytical and process design abilities; able to translate insights into operational improvements.

• Proven record of scaling processes or teams in a fast-paced environment.

• Fluent English, with exceptional communication and presentation skills.

• A customer-first, data-driven mindset with the ability to balance speed and quality.

Submit Your Application